Product Updates
What's new and improved across SupportFlow AI.
June 2026
Resolution verification loop
Resolved tickets now move to Pending Verification until the customer confirms, with new Verified Resolution and Reopen Rate metrics.
May 2026
Ticket volume heatmaps
Visualize ticket load by hour and weekday, filter by application, and drill into any agent's activity.
April 2026
Incident clustering
Related tickets are automatically grouped into incidents with AI root-cause analysis and one-click merge.