API Reference

A fully documented REST API for tickets, conversations and AI.

Base URL

https://api.supportflow.ai/v1

List tickets

Returns a paginated list of tickets for your organization.

GET /v1/tickets?status=open&limit=25
Authorization: Bearer sk_live_xxxxxxxx

Create a ticket

POST /v1/tickets
{
  "subject": "Login fails on mobile",
  "priority": "high",
  "user": { "email": "jane@acme.com" }
}

Trigger an AI resolution

Ask the AI to attempt a resolution against your knowledge base.

POST /v1/ai/resolve
{
  "ticket_id": "tkt_123",
  "context": "User cannot reset password"
}

Errors

401 — Invalid or missing API key
404 — Resource not found
422 — Validation error (see `errors[]`)
429 — Rate limit exceeded

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